Privacy Policy

Last updated: August 26, 2026


Multi-Chariots Élévateurs Inc. (“Multi-Chariots”, “we”, “us” or “our”) places great importance on the protection of personal information.


This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in the course of our activities, including through our website, www.multichariots.ca, our forms, electronic communications, sales activities, service activities and marketing initiatives.


This Policy is intended to comply with applicable privacy legislation in Quebec, including the Act respecting the protection of personal information in the private sector, as amended by Law 25.


1. Personal Information We May Collect


Depending on the nature of your interaction with Multi-Chariots, we may collect information such as:


  • first and last name;
  • company name and job title;
  • mailing or business address;
  • email address;
  • telephone number;
  • information included in a request for quotation, service request or information request;
  • information regarding your equipment, forklifts or material-handling needs;
  • documents, photographs or files you voluntarily provide to us;
  • information required for a transaction, delivery, rental, financing arrangement or service;
  • communication history with our company;
  • information voluntarily submitted through our website forms or advertising forms;
  • technical information relating to the use of our website, such as IP address, device type, browser, pages visited and certain browsing information where such information is collected through web technologies.

We seek to limit the collection of personal information to what is reasonably necessary for the identified purposes.


2. Methods of Collection


Personal information may be collected:


  • directly from you;
  • by telephone;
  • by email;
  • during meetings with members of our team;
  • through forms available on www.multichariots.ca;
  • when requesting a quotation, purchase, rental, repair, maintenance, parts, battery, training or other service;
  • through advertising or social-media platforms, including lead-generation forms;
  • through cookies and similar technologies, where applicable and permitted;
  • through service providers acting on our behalf.


3. Advertising Forms and Lead Generation


Multi-Chariots may use advertising and professional platforms such as LinkedIn, Google, Meta/Facebook and other similar platforms to promote its products and services.


When you voluntarily complete a lead-generation form, including a LinkedIn Lead Gen Form, the information you choose to provide may be transmitted to Multi-Chariots.


This information may be used to:


  • respond to your request;
  • communicate with you;
  • prepare a quotation;
  • advise you regarding our products or services;
  • conduct a commercial follow-up;
  • provide you with relevant information regarding our products, services or promotions, where permitted by law or where your consent has been obtained.


The platforms on which these forms are displayed have their own privacy policies and may process certain information in accordance with their own terms and policies.


4. Purposes of Collection and Use


We may use personal information to:


  • respond to information requests;
  • prepare and send quotations;
  • sell or rent equipment;
  • provide maintenance, repair, inspection or training services;
  • process requests relating to parts, batteries, chargers and other equipment;
  • communicate with customers and prospective customers;
  • provide after-sales service;
  • manage business relationships;
  • manage billing and administrative records;
  • coordinate deliveries and transportation;
  • improve our products, services and communications;
  • measure the effectiveness of our website and advertising campaigns;
  • conduct marketing and business-development activities where permitted;
  • maintain the security of our website, systems and operations;
  • prevent fraud or misuse;
  • comply with legal, regulatory, accounting and contractual obligations.


We do not use personal information for purposes incompatible with those for which it was collected unless permitted by law or unless new consent is obtained where required.


5. Consent


Where required by law, Multi-Chariots obtains the consent of the individual concerned before collecting, using or disclosing personal information.


Consent must be clear, free and informed and must be given for specific purposes.


An individual may withdraw consent to the use or disclosure of personal information, subject to applicable legal or contractual restrictions.


Withdrawal of consent may prevent Multi-Chariots from providing certain products or services where the information concerned is necessary to provide those products or services.


6. Commercial Communications


When you provide us with your contact information in connection with a business request, we may contact you regarding that request.


Where required by applicable legislation, we obtain consent before sending commercial electronic messages.


You may request at any time that you no longer receive certain marketing communications by using the unsubscribe mechanism included in the communication or by contacting us directly.


7. Disclosure to Third Parties and Service Providers


Multi-Chariots does not sell the personal information of its customers or prospective customers.


We may, however, disclose certain information to suppliers, service providers or partners where necessary for our operations, including providers of:


  • website design, hosting and management;
  • information technology and cloud services;
  • email and communication tools;
  • customer relationship management systems;
  • accounting and billing services;
  • digital marketing services;
  • website analytics;
  • digital advertising;
  • social-media services;
  • transportation and delivery services;
  • financing or leasing services, where requested by the customer;
  • professional, legal, accounting or insurance services.


These service providers should receive only the information reasonably necessary to perform the services entrusted to them and are expected to process such information in accordance with applicable privacy requirements.


Personal information may also be disclosed where permitted or required by law, including to competent governmental, administrative, judicial or regulatory authorities.


8. Storage and Disclosure Outside Quebec


Some of our technology providers, advertising platforms or cloud-service providers may process or store information on servers located outside Quebec or Canada.


Where required by law, Multi-Chariots takes the necessary measures before disclosing personal information outside Quebec, including assessing relevant privacy factors and ensuring that the information receives adequate protection.


9. Cookies and Similar Technologies


Our website may use cookies, pixels, tags and similar technologies.


These technologies may be used to:


  • enable the proper operation of the website;
  • remember certain preferences;
  • measure website traffic and usage;
  • understand how visitors interact with our pages;
  • improve the user experience;
  • measure the effectiveness of advertising campaigns;
  • support or measure certain advertising activities where the required consent has been obtained.


Providers such as Google, Meta, LinkedIn or other technology providers may also use certain technologies where they are integrated into our website.

Where the law requires consent or voluntary activation for identification, location or profiling technologies, such technologies must be managed in accordance with applicable legal requirements.


Users may also modify their browser settings to block or delete certain cookies. Disabling certain cookies may affect some website functionality.


10. Retention of Personal Information


Multi-Chariots retains personal information only for as long as reasonably necessary to:


  • fulfill the purposes for which it was collected;
  • maintain the business relationship;
  • satisfy administrative, contractual, accounting or tax requirements;
  • comply with applicable limitation periods;
  • comply with any other legal obligations.


When personal information is no longer required, it is securely destroyed or anonymized where permitted by law and in accordance with applicable requirements.


Multi-Chariots maintains internal practices regarding the retention and destruction of personal information.


11. Security and Protection of Personal Information


Multi-Chariots implements reasonable administrative, technical and physical safeguards designed to protect personal information against:

  • unauthorized access;
  • loss;
  • theft;
  • unauthorized use;
  • unauthorized disclosure;
  • alteration;
  • destruction.


Access to personal information is limited to employees and service providers who reasonably require access in the performance of their duties.

However, no method of electronic transmission or storage can guarantee absolute security.


12. Privacy Incidents


Multi-Chariots maintains measures for managing incidents that may compromise the confidentiality of personal information.


Where a privacy incident presents a risk of serious injury to an individual, Multi-Chariots takes the measures required by applicable legislation, including notifying affected individuals and the Commission d’accès à l’information du Québec where required.


Multi-Chariots also maintains a register of privacy incidents in accordance with its legal obligations.


13. Rights of Individuals


Subject to the exceptions provided by law, an individual may request:


  • confirmation as to whether Multi-Chariots holds personal information about them;
  • access to their personal information;
  • correction of inaccurate, incomplete or ambiguous personal information;
  • updating of certain personal information;
  • withdrawal of consent where permitted by law;
  • additional information regarding the use or disclosure of their personal information;
  • information concerning the categories of persons within the organization who have access to their personal information;
  • information concerning the applicable retention period;
  • where provided by law, access to computerized personal information in a structured and commonly used technological format, or its transfer to an authorized person or organization.


Where the conditions provided by law are met, an individual may also request that the dissemination of certain personal information cease or that certain information be de-indexed.


All such requests must be submitted to the Privacy Officer.


We may take reasonable measures to verify the identity of the person making a request before providing access to or modifying personal information.


14. Privacy Complaints


Any person who has questions or concerns regarding the manner in which Multi-Chariots handles personal information may contact our Privacy Officer.


Complaints are handled confidentially and in accordance with our internal privacy-governance practices.


Individuals may also contact the Commission d’accès à l’information du Québec regarding the exercise of their rights.


15. Privacy Officer


The Privacy Officer is responsible for overseeing compliance with applicable privacy requirements within Multi-Chariots Élévateurs Inc.

Privacy Officer


[NAME OF PRIVACY OFFICER]
Multi-Chariots Élévateurs Inc.
1370 Labadie Street
Longueuil, Quebec J4N 1C7
Canada
Telephone: 450-646-3038
Email: [PRIVACY OFFICER EMAIL ADDRESS]


Requests for access, correction, withdrawal of consent, as well as questions or complaints regarding personal information, should be addressed to this person.



16. Links to External Websites


Our website may contain links to websites or services operated by third parties.


Multi-Chariots is not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing personal information to them.


17. Changes to this Privacy Policy


Multi-Chariots may update this Privacy Policy from time to time to reflect changes in its practices, technologies or legal obligations.


Any material changes will be published on our website, and the date of the latest update will appear at the beginning of this Policy.


18. Company Contact Information


Multi-Chariots Élévateurs Inc.
1370 Labadie Street
Longueuil, Quebec J4N 1C7
Canada
Telephone: 450-646-3038
Toll-free: 1-844-646-3038
Website: www.multichariots.ca


Recommended URL:
www.multichariots.ca/en/privacy-policy